Privacy Policy

Last updated: July 14, 2026

Information We Collect

When you use our vehicle rental services, we collect personal information necessary to process your booking and provide our services. This includes:

• Full name and contact details including email address
• Driver's license information and verification data
• Payment information processed through secure third-party payment processors
• Rental history and vehicle usage patterns
• Communication records related to your booking inquiries

How We Use Your Information

We use the collected information for the following purposes:

• Processing and managing vehicle rental bookings
• Verifying driver eligibility and insurance coverage
• Communicating booking confirmations and service updates
• Maintaining records for legal and regulatory compliance
• Improving our services based on usage patterns and feedback

Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data from unauthorized access.

Payment information is processed through PCI-DSS compliant payment processors and is not stored on our servers.

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Insurance providers for coverage verification purposes
• Payment processors to complete transactions
• Legal authorities when required by law or to protect our rights
• Service providers who assist in operating our business under strict confidentiality agreements

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your data subject to legal retention requirements
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze site usage. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookies Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records are typically retained for seven years in accordance with Australian tax and business record requirements.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or prominent notice on our website.

Contact Information

For privacy-related inquiries or to exercise your rights, please contact us at [email protected]